Collection: FAQ

We take pride in crafting all our products in California, focusing on quality and durability from start to finish. Your items stay in our warehouse throughout the manufacturing process. This way, we can swiftly offer you customized products without compromising on quality.

Of course, we do! We're a Veteran and Registered Nurse owned company, so we stand behind honoring each and every individual serving our country. Reach out to our customer service team for more information about our discounts!

All of our products are made from 0.10 Aluminum. It is a thick gauge (about 60% thicker than 16 gauge steel) aluminum. We use aluminum because it is lighter for easier mounting, stiffer so it won't bend, brighter for better color, and will never rust. We also source all of our metal from an American company who also values to sourcing their material from American mills.

Each product has available size measurements within the “Product Details” on the product page. To find the measurement you need, select the size option from the drop-down menu. If you don't see the measurement you need, reach out to our customer service team and they will provide you with a quote to meet your custom requirements!

All of our signs come with mounting holes. We do not supply mounting hardware. Depending on how you want to mount your sign, you may need to purchase additional hardware from a local hardware store. All you need to do is tell them what surface you want to mount your sign to and how heavy it is, and they'll find the right hardware for you.

We have also begun offering the ability to order your product without mounting holes (allowing for a z-clip/cleat or command strip/VHB tape installation) as well as holes large enough for stand-offs. Please contact us (or write in your order notes) if you'd like to order yours either without mounting holes or with stand-offs!

At Frontline Metal, every product is crafted with precision and care, made to order just for you. Due to the custom nature of our products and fluctuating project load, our current lead times vary and can be found by visiting our Current Lead Time page. After your sign undergoes our meticulous quality inspection, it will be shipped, and you'll receive an email with your tracking number. Please note that shipping time is in addition to our manufacturing lead time.

Expedited shipping only expedites shipping once your order leaves our warehouse. If you have a need for a rush order, Contact Us and we'll do the best we can to meet your timeline needs. If you choose expedited shipping at checkout, we will upgrade your shipping to 2-4 day shipping once your sign is ready to ship!

Yes, we sure can! If you want to personalize one of our stock designs, there will be a small $15 charge for text and a $35 fee for adding any logo or image. If you have something completely custom in mind, please head to our Custom Order Request page and we would love to work with you to bring your vision to life! We have a few artists on staff that would be more than happy to help you out!

Absolutely! If you have something specific in mind for your custom sign, we'd be more than happy to help bring your vision to life! Head to our Custom Order Request page and we'll get back to you within 24 hours!

Email our customer service team for assistance in changing your order. We're always happy to help make changes to your sign! Please note that if your sign is already in production, we will need to assess the change you are asking for. If your requested change requires us to reproduce your sign, that will extend the manufacturing time. The manufacturing process will essentially need to start over. Some changes could come with an additional cost.

At Frontline Metal, every product is crafted with precision and care, made to order just for you. Please be aware that additional processing time may occur during peak holiday shopping periods from November through January. If there's an issue with the address provided, we'll contact you immediately for correction. Our business hours are Monday - Friday 8 a.m. - 3 p.m. PST, and we're closed on federal holidays. Shipping within the US and US Territories is calculated at checkout based on weight and destination. All orders are dispatched from our warehouse in the Sacramento, California area.

Standard Shipping - Takes an average of 4-7 business days in transit after order manufacturing.

Priority Shipping - Takes 2-4 business days in transit after order manufacturing. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that priority shipping does NOT expedite the manufacturing time frame.

Express Shipping - Takes 1-2 business days in transit after order manufacturing is complete. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that Express Shipping does NOT expedite the manufacturing time frame.

Shipping to Alaska, Hawaii, Puerto Rico, or any US Territories - Standard shipping rates apply however; shipments can take up to 3 weeks in transit due to location. You will be notified via email once your order ships with tracking information included for your reference.

At Frontline Metal, we do our best to make sure that your sign arrives to you in perfect condition. However, we know that accidents happen and sometimes packages can be damaged during transit. If your sign arrives damaged, please take photos of the box, sign while it is still wrapped, and then your unwrapped sign. Contact us at hello@frontlinemetal.com with your photos and a brief description of your order and our customer service team will help you out!